VELMORA GOODS LLC accepts returns and refund requests for eligible men’s clothing in accordance with the following return policy.
1. Return Time Frame
Customers may request a return within 30 days after receiving the order.
Return requests submitted more than 30 days after the delivery date may not be accepted.
2. Return Address
2303 douglas st. Bentonville AR 72712
Customers must contact customer service and receive return instructions before sending any men’s clothing back.
3. Return Requirements
To qualify for a return, men’s clothing must be unused, remain in its original condition, and include original packaging and any included accessories or components, where applicable.
Returned men’s clothing must not show signs of use, damage, alteration, or other conditions that may affect resale eligibility.
Customers must provide relevant order information and contact customer service before sending a return.
4. Return Shipping Responsibility
Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong men’s clothing product, or other reasons not caused by a product defect or shipping error.
VELMORA GOODS LLC will cover return shipping costs when the men’s clothing product received is damaged, defective, incorrect, or the result of an error caused by us.
Customers are encouraged to use a shipping method that provides tracking information when returning men’s clothing. VELMORA GOODS LLC is not responsible for returned packages that are lost during transportation.
5. Refund Processing Time
After the returned men’s clothing product is received and inspected, approved refunds will generally be processed within approximately 3 days.
6. Refund Method
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.
7. Non-Returnable Situations
Returns may not be accepted for men’s clothing products that have been used, damaged by customers, altered, or otherwise fail to meet the return requirements.
Orders sent back without prior communication or approval may not be processed.